FAQ's

Check out some of our most Frequently Asked Questions plus a collection of How To Video to help get the most out of your heat pump.

Purchasing & Installation

How do I know which heating or cooling system is right for my home?

During our initial discussions, we’ll assess your lifestyle needs, property size and layout, before recommending the best options, taking into account both comfort and efficiency.

Yes, we can provide a quick ‘desktop quote’ using your floor plans and photos, followed by a final on-site measure and quote.

Or we’re happy to make a time to visit your home and skip straight to the detailed measure and quote.

We can provide you with a free inspection and quote within 5 business days. And usually, following acceptance of your quote, we can install your heating system within the next 2 – 4 weeks.

However, lead times can vary for larger heating systems or commercial jobs.

Yes, we supply and install heating and cooling systems for both residential and commercial clients.

Yes, heat pumps can be sized to suit any size room and larger units can be suitable for heating larger parts of your home. 

Ducted air conditionings systems are the ideal way to heat & cool an entire home, as they are capable of heating every room and include zone control to split different parts of your home.

Hydronic heating and underfloor heating are other energy efficient options that provide heating only, providing some of the lowest running costs.

Servicing, Maintenance & Faults

If the cold air only lasts for a few minutes, prior to returning to warm air, your heat pump is likely in defrost mode. 

This occurs when the outdoor coil frosts over. 

If the cool air is continuing, it can be a sign of dirty filters, thermostat issues, a dirty outdoor unit or other serious issues. Please get in touch to book a maintenance inspection and clean.

Often, when you start using your heat pump on cooling for the first time, it can cause some water leaking indoors

A water leak inside can also indicate that the heat pump filters need cleaning, so please don’t hesitate to book a maintenance inspection and clean if you have any concerns.

It is recommended to have your heat pump inspected and serviced at least once a year.

If your heat pump isn’t working or is having issues, you can use your remote to find out the error code.

Hold the cancel button on your remote until the display changes to double or triple 0’s.

Then push the cancel button every few seconds the remote will beep, but you’re looking for a long distinct beep (or possible a few short beeps). This highlights the error code relevant to your machine.

This is really useful information when you give us a call or submit an enquiry online

How to videos

For help with some of the most common maintenance and functions of your Daikin Heat Pump, please check out our How To Videos below.

Cleaning the filters - wall mounted Heat Pump

Cleaning the filters - floor mounted Heat Pump

Changing the batteries remote control

7 Day heating / cooling program

Weekly timer function

Get In Touch

Please send us your contact information & we’ll get back to you shortly.